Payments and Cancellation Policy
We have set out or Payments and Cancellation Policy and Procedures here for you. Please be sure to familiarize yourself with these policies. If you have any questions please call us to discuss them.
General Cancellation Policy
All of our bookings require a pre-approved reservation. We try to accommodate all requests but certain times of the year can be very busy. Please allow plenty of time prior to your desired reservations to book with us.
For Holiday Periods, we require 2 weeks notice of cancellation prior to the first day of the reservation or the full amount for the reservation will be charged. Holiday Periods are defined as the 3 days before and after the following – Christmas Day, New Years Day, Thanksgiving Day, Memorial Day, Labor Day, and Easter Sunday and the week of Spring Break.
For non-Holiday Periods – cancellations made less than 3 business days prior to the first day of the scheduled stay will be charged 100% of the reservation; and cancellations made 3-5 business days prior to the first day of the scheduled stay will be charged 50% of the entire reservation.
We appreciate your understanding regarding the necessity of this policy. We are a small facility and your dog gets more personal attention.
To hold a reservation we require the following:
- A deposit of 30% of the booking.
- The deposit will be applied to the final bill upon check out.
- We will take deposits over the phone through debit and credit cards.
We gladly accept cash and debit cards. We also accept MasterCard, Visa and American Express with a service fee of 2.5%. A credit card is required to be left on file at your initial reservation. We will take personal checks provided the payment is made a minimum of 3 business days prior to that start of boarding.